Any refund claims on your purchase must be made on or before the start of the second class of your purchased package. All refund requests outside this time frame will be handled on a case-by-case basis. All refunds will be honored at 100% of the cost of the course selection, less the initial processing fee of 3.25%, if above requirements are met. All refunds will require seven business days to process and the refund check will be sent via normal ground USPS at the end of that processing period. Board Preppers reserves the right to alter this policy, as it deems appropriate, with proper notice to the public.